Last updated: 9 June 2026

Updated to reflect the Data (Use and Access) Act 2025 (DUAA)

Please read these Terms and Conditions carefully before engaging my coaching services.

By booking a session or programme with me, you agree to be bound by these terms.

1. About Me

Helene Grandjean, trading as Yellow Coaching ("I", "me", "my"), Yellow Coaching™ is a trading name of SFY Consulting Ltd.

Business address: Ealing, London, W7 3DQ

Email: Helene@Yellowcoaching.co.uk

Company number: 07433725

2. My Services

I provide coaching services, which may include one-to-one coaching sessions, group programmes, online courses, workshops, and related support materials ("Services").

Coaching is a professional relationship aimed at supporting your personal and professional development. Coaching is not therapy, counselling, or medical advice. If you are experiencing mental health difficulties, please seek appropriate professional support.

3. Booking and Payment

All bookings are subject to availability and are confirmed only once payment has been received (or a payment plan agreed in writing).

Prices are as stated at the time of booking. All prices are in GBP.

4. Cancellation and Refund Policy

Individual Sessions:

•        You may cancel or reschedule a session with at least 48 hours' notice at no charge.

•        Cancellations with less than 48 hours' notice will be charged in full.

•        I reserve the right to reschedule sessions in exceptional circumstances and will give you as much notice as possible.

Programmes and Packages:

•        You have a 14-day cooling-off period from the date of purchase under the Consumer Contracts Regulations 2013.
To cancel within this period, email me at Helene@Yellowcoaching.co.uk

•        After 14 days, or if sessions have commenced within the 14-day period (with your agreement), refunds are at my discretion.

•        No refund is available for digital products or downloadable materials once accessed.

5. Your Responsibilities

You agree to:

•        Attend sessions punctually and prepared.

•        Be honest and open in our work together.

•        Take responsibility for your own decisions, actions, and outcomes.

•        Not share session content or materials without my written permission.

6. Confidentiality

I will keep the content of our sessions confidential. Exceptions include situations where I am legally required to disclose information, or where I have serious concerns about your safety or the safety of others.

You agree to keep confidential any materials, methods, or information I share with you as part of the Services.

7. Intellectual Property

All materials, content, and resources I provide to you remain my intellectual property. You may use them for your personal development only and may not reproduce, share, or sell them without my written consent.

8. Limitation of Liability

I provide coaching services with reasonable skill and care. However, coaching outcomes depend significantly on your own commitment and effort, and I cannot guarantee specific results.

To the maximum extent permitted by law, my total liability to you for any claim arising from the Services shall not exceed the total fees paid by you in the 3 months preceding the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded by law.

9. Complaints

If you have a concern or complaint about my services, please contact me in the first instance at Helene@Yellowcoaching.co.uk. I aim to respond within 5 working days and will work with you to find a resolution.

10. Changes to These Terms

I may update these Terms from time to time. The current version will always be on my website. Continued use of my Services after changes are posted constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.